Hat-maker Tricia Hamilton, came second in the Venus Awards in the Customer Service category – after getting a whopping 420 votes.
The married-mum-of-two, who runs Tricia Designs, was nominated for the award which recognises individuals or businesses that go the extra mile.
Tricia, who volunteers at Portishead Youth Club teaching sewing and life skills, said: “The awards ceremony was a glamorous Oscar-style event and I thoroughly enjoyed every minute of it.
“I didn’t win but I felt like a winner with 12 beautiful ladies wearing my Tricia Designs’ fascinators.
“I’m really grateful to everybody who took time out of their busy lives to vote for me. It was a great honour to reach the finals.”
The Awards typically draw thousands of nominations, dozens of sponsors and supporters.
Tricia attended the grand award ceremony at the Marriott Royal on Friday, March 21, with family and friends.
She said: “There was a lot of energy in the room and I met many interesting, inspirational women. It was great to share the experience with my whole family.”
Tara Howard, Venus Awards founder, said: “It’s for good reason that Tricia did so well in the public vote for the Customer Service award. When it comes to looking after her clients, I have never come across someone so dedicated and enthusiastic.”
Tricia, a retired teacher, said: “An article in Bristol Post and beautiful photos by Steve Ryan of Bluemoon photography helped generate a lot of interest.
“My mum, daughter, university students, Youth Club members and villagers in Pill canvassed for people to vote for me on my behalf. And loyal customers backed me along the way too.
“The support I have had is heart-warming. I’ve always prided myself on providing great customer service, but to have it publicly recognised is amazing.”
Tricia had support from around the world, including votes from friends in Hong Kong. She said the events leading up to the awards had helped generate even more interest for her work.
She said: “I’ve had a thousand new visitors to my Facebook, 11,000 to my Twitter account, business enquiries and invites to a range of events. It’s been a busy, exciting time and I’ve loved every minute of it.”
Four years ago Tricia’s daughter, Lisa, 28, could not find a fascinator to match a wedding outfit so asked her mum to make one for her instead.
Tricia found she had a natural flair for it and set up her business from her dining room table.
And today she even makes her own lace with bobbins and has orders from as far as Australia and the United.
Her bespoke designs are available at the Clifton Hill Period Costume and Textiles in Lower Clifton Hill and Pearl Bespoke in St Nicholas Street, where she is also an artist in attendance.
She also displays her work at Rookery Manor Bridal in Weston.